Live Stream Problems

If you are having trouble with the live stream, see the Live Stream Tutorial and Frequently Asked Questions below. If you are still having problems, please click the blue button in the bottom right corner of your screen and send a message to our tech team using the Technology Troubleshooting Message Group on our messaging platform. Note you will need to signup for an account if you haven't already done so. For other questions please email Alyssa, .

Download our Live Stream Tutorial

When is the live stream available?

We currently stream the Traditional Worship Service at 8 and 9:30am,  Modern Worship Service at 11am, & the Believer's Garden Worship service at 12:15am central time.

What equipment do I need to watch the live stream?

Nearly any computer, tablet or phone with a broadband internet connection should be able to stream University worship services.  We do recommend using an updated internet browser like Safari, Chrome or Firefox. We have heard folks having issues with older versions of Internet Explorer. The University App also is a great way to stream on your phone, tablet and smart TVs (Roku & Apple TV).

How can I be involved in the worship service?

Our live stream includes the lyrics to the hymns and the words to any unison prayers. We welcome you to sing along and pray along at home. We also ask you to check in with us and include any prayer concerns. We will pass your prayer concerns along to our prayer team. You can participate in our offering at home as well through online giving. Links for all of these options are located on our Sunday Morning Links page.

I am unable to view the live stream, what can I do?

New technology always comes with occasional difficulties. Attempting to send and receive a live broadcast over the internet to a multitude of different devices can be complicated. Here are a few things you might check:

Your connection - You need to have a broadband connection either through a cable modem, DSL line, fiber network, or mobile data connection. If you're using a wireless connection (wifi) make sure that you have a strong signal. While watching video streaming, you may need to move closer to your router.

Your browser - Our streaming provider works to make our stream compatible with most internet browsers. However, with ever-changing technology and unlimited configurations, sometimes it just doesn't work. If you are able, try a different browser. Some users who have trouble with Internet Explorer (Windows) or Safari (Mac) have had better luck with Google's Chrome Browser.

Rebooting - It is amazing what happens when we turn our devices off and then back on again. Give it a try!

The audio has an echo?

We have found this to be a common problem that can be easily fixed. With modern browsers, it is fairly easy to accidentally open more than one browser tab or window. Usually, when there is an echo, it is due to the live stream playing in more than one location. The easiest way to remedy this is to completely close your browser. If you are running more than one, (i.e. Explorer and Chrome) close them all. If that doesn't fix it, feel free to fill out the response form below.

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